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Privacy and confidentiality

Website privacy

Our policy for dealing with any personal information that you might disclose to us while visiting this website is explained below.

The types of personal information that we collect from you will depend on how you use our website. You can be certain that the information we receive about you will be treated as strictly confidential.

We do not collect or use any personal information on visitors to our website, through the use of “cookies” or other software or hardware techniques. We look at the number of hits the website receives and keep track of the domains from which this website is accessed. To determine what our users are interested in, we may also look at the frequency of search words used in connecting you to this website.

If you log onto the website and read or download information our Internet Service Provider/Hosting Provider, will record your server address, domain name, the date and time of your visit to our website, the pages viewed and the information downloaded. This information is used for statistical and website development purposes only.

It is our policy not to sell or pass on any personal information that you may have provided to us unless we have your express consent to do so. An exception to this is where we may be required by law to disclose certain information.

Patient Privacy Act

Your files contain the following types of information:

  • Personal details (your name, address, date of birth, medicare number, private health fund details)
  • Your medical history
  • Notes made during your medical consultations
  • Referrals to other health service providers
  • Results and reports received from other health service providers.

This information is provided by you or your other health care providers or services.

We may need copies of reports such as x-rays, pathology and correspondence from other medical practitioners or health professionals involved in your medical treatment.

Due to changes in the Privacy Act we need your written consent to get these records – your medical records cannot be released without your consent (except if they are required by law such as a subpoena).

If you need a spokesman to speak on your behalf and get details about your medical condition and care at our practice, you are required to give us the name of this person and sign the following declaration: