General Information
The Team
Our friendly medical receptionists are Hana, Lisa, Pam and Nicole.
The team is committed to giving you the highest level of service possible. They are passionate about helping you achieve the best possible outcome from surgery.
Medical certificates
How can I get a medical certificate?
Ask for one during your consultation or when you are discharged from hospital.
For all other situations, contact us .
Opening hours
Business hours: Monday-Friday 9am – 5pm.
Location and parking
Public transport: Ascot Vale train station (across the road), buses, trams #82 & #59
Car: Limited parking out the front. Off-street parking on Moonee St or Bank St (2 hour and 4 hour parking).
Suggestions / Complaints / Compliments / Questions
How can I make a suggestion or complaint?
- At the clinic: Speak to our practice manager Hana or one of our friendly staff
- Contact us: by phone or email.
Will my feedback be treated confidentially?
You can be confident that your feedback is treated with the utmost respect for your privacy. We will respond to your feedback immediately.
Your feedback is important to us.
We work hard to ensure you are happy with our help and services. Sometimes things can go wrong – and when that happens we want to hear about it.
Every piece of feedback gives us a unique insight into the way our patients view our services.
Whether you have a complaint, a suggestion, an enquiry or a compliment, we want to hear from you so that we can continue to improve our services.